If you have a complaint, you can initially get in touch with the individual you have been dealing with or ask to speak to their department manager. We will make every effort to resolve the issue.
If you would prefer to put your complaint in writing rather than speaking on the phone you can write to us at
National Debt Relief
31-34 Lower Main Street,
Please ensure that the following details are included in your complaint: -
We will provide you with a written acknowledgement within five working days of receipt.
Your complaint will be reviewed by the Department Manager who will provide you with a written response within a further fourteen days.
During these fourteen days the Department Manager will be ascertaining the background facts as quickly as possible. They may need to contact you to seek additional information as required.
In the event that the Department Manager requires more time to fully investigate the complaint they will inform you in writing of a reasonable timetable for response along with reasons for the delay.
Once this has been completed they will provide a reply which will include conclusions of their investigations. It will also include full and clear explanations of the reasons for the conclusions that have been made.
Should the investigations conclude that an error has been made the Department Manager will rectify the error promptly and offer an apology for the error.
If you are not satisfied with the initial response to your complaint, you should write to the: -
The Senior Partner will then conduct a review of the complaint.
They will investigate the complaint and review all documentation relating to the complaint provided by you and used by the original Department Manager to formulate the response previously provided.
The Senior Partner will provide a response to your complaint within a further fourteen days with their findings.
What if I am not satisfied with the response and wish to escalate my complaint?
If you are not satisfied with the responses to your complaint you can escalate the matter with The Insolvency Service of Ireland:
Insolvency House of Ireland